Frequently Asked Questions

How long does Heldsway take to verify my business?
Verification usually completes within a few minutes. In some cases it may take up to one business day.

Can I have different commission rates for different affiliates?
Yes. You set a default rate in Settings, but you can override that with a custom rate on any individual affiliate's profile page.

What happens if a customer uses multiple referral links?
The last referral link clicked before the booking is made receives the credit. This is standard last-click attribution.

Can I pause an affiliate without terminating them?
Yes. Use the Suspend Affiliate action on their profile page. A suspended affiliate can be made active again at any time by clicking Approve Affiliate.

How do I know when a new affiliate has applied?
The Pending count on your Affiliates page will increase. Check the Affiliates list regularly to review new applications. (Note: email notification feature — needs clarification)

Can an affiliate promote multiple products?
Yes. You can assign as many products as you like to any affiliate and generate individual referral links for each one.

Is there a minimum payout amount?
This is set by your own program rules. There is no system-enforced minimum — you decide when and how much to pay your affiliates.

What does the cookie duration mean in practice?
If an affiliate's cookie duration is 30 days and a customer clicks their link today, any booking that customer makes within the next 30 days will be credited to that affiliate — even if they close the browser and come back later.